Refund policy

Returns Policy

If, for any reason, you are not happy with our products purchased online, Lack of Color is happy to discuss these details further with you in regards to the exchange of an item, credit note or refund, providing that the product is undamaged and in its original condition. It is the customer’s responsibility to pay all freight charges to return the item, unless goods are deemed faulty.

When it comes to returns or exchange, we operate a “fair and reasonable” policy. All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the hats you purchase from us.

All purchases on final sale items are final. We do not accept returns, or provide exchanges of any kind, on final sale items.

All orders placed using a promotional discount will be eligible for a return. This excludes any orders placed during our EOFY or Black Friday sales.

All return enquiries are to be made within 14 days of receiving your items. Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling).

Please email returns@lackofcolor.com.au for all issues regarding the return and exchange of items.